Terms and Conditions for Landscaping Brockley

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Brockley and should be read carefully before any booking is confirmed. By requesting a quotation, making a booking, or allowing work to begin, the client agrees to these terms. They are designed to create a clear, fair, and practical framework for both residential and commercial projects, including routine maintenance, garden improvements, turfing, planting, hard landscaping, clearance, and related outdoor services. For the avoidance of doubt, these terms apply to all landscaping services in Brockley and to similar services carried out elsewhere in the UK, unless a separate written agreement states otherwise.

The client is responsible for providing accurate information about the site, access arrangements, services required, and any known hazards or restrictions. Where the scope of work changes after booking, the provider may revise the price, timings, or materials needed. Nothing in these terms affects the client’s statutory rights. If any part of these terms is found to be unenforceable under UK law, the remainder will continue to apply. The headings in this document are included for convenience only and do not affect interpretation.

These terms are intended for a legal information page and are not promotional material. They describe the standard contract position for landscaping in Brockley and similar projects, and they are drafted to be understood without specialist legal knowledge. Wherever the wording refers to “we”, “us”, or “our”, it means the landscaping service provider. Wherever the wording refers to “you” or “the client”, it means the person, business, or organisation placing the order.

1. Booking Process

A booking is normally made in several stages. First, the client makes an enquiry and provides a brief description of the required work. Second, we may arrange a site visit, request photographs, or ask for measurements in order to assess access, materials, and labour requirements. Third, we provide a quotation or estimate. A quotation is valid only for the period stated on it, or if no period is stated, for a reasonable time having regard to market conditions, material availability, and seasonal demand.

A booking becomes confirmed only when the client accepts the quotation in writing or by other clear agreement and, where required, pays any deposit or initial payment requested. We are not obliged to reserve dates or order materials until the booking is confirmed. Any dates given before confirmation are provisional. The client should check all quoted details carefully, including the scope of work, plant selections, waste removal, and any assumptions on which the price is based. If the client asks for additional work after confirmation, this will usually be treated as a variation and may incur extra charges.

Site Access and Preparation

Before the work starts, the client must ensure that the site is reasonably accessible and that any necessary permissions are obtained. This includes access to gates, driveways, communal areas, parking arrangements, water, electricity, and any relevant management company or landlord permissions. If access is delayed or restricted, we may charge for waiting time, extra travel, or a return visit. The client should also remove fragile items, secure pets, and make us aware of underground services, hidden cables, drains, or other features that may affect the work.

If the project involves design decisions, planting choices, or materials to be approved by the client, we may pause work until approval is given. Delays caused by the client, third parties, weather, supply shortages, or unsafe site conditions may change the completion schedule. We will use reasonable efforts to keep the client informed of any material changes. Where a booking is made on behalf of a business, property manager, or letting agent, that person confirms they have authority to instruct the work and accept these terms.

2. Payments

Prices are usually quoted in pounds sterling and may be inclusive or exclusive of VAT depending on the status of the provider. If VAT applies, this will be stated on the invoice. Unless otherwise agreed, invoices are due within the payment period shown on the invoice or quotation. For smaller jobs, payment may be required on completion. For larger projects, staged payments, deposits, or milestone invoices may be requested. Materials may need to be paid for in advance or at the time of ordering.

We may require a deposit to secure a date, cover administration, and reserve labour or materials. Deposits are generally non-refundable where we have already set aside time, purchased bespoke materials, or incurred cost in preparation for the work. If a deposit is stated to be refundable, this will be confirmed in writing. Late payment may result in suspension of work, removal of booked dates, or recovery action. We reserve the right to charge reasonable interest and compensation on overdue sums in line with the Late Payment of Commercial Debts legislation where applicable, and otherwise at the rate permitted by law.

Where a quotation is based on estimated quantities, time on site, or unknown ground conditions, the final invoice may differ from the estimate. Any significant increase should be supported by an explanation where reasonably practicable. The client must raise invoice queries promptly, and in any event before the payment due date where possible. Failure to pay a disputed balance that is clearly due may still amount to breach of contract. Payments should be made by the methods stated on the invoice or otherwise agreed in writing.

3. Cancellations, Delays and Rescheduling

The client may cancel or reschedule a booking by giving notice as early as possible. Because landscaping work often involves labour allocation, plant hire, material ordering, and weather-sensitive planning, cancellation charges may apply. Unless a different arrangement has been agreed in writing, the following general approach may be used: cancellations made well in advance may result in no charge other than any unrecoverable costs; cancellations made shortly before the scheduled start may result in a charge reflecting lost time, committed labour, or materials already purchased; and cancellations on the day of work may be charged in full or in part depending on the circumstances. Any refundable amount will be reduced by non-recoverable expenses already incurred.

We may need to reschedule due to weather, unsafe conditions, supply chain issues, staff illness, equipment failure, or other circumstances beyond our reasonable control. If this happens, we will usually offer a new date. We are not liable for delay caused by events outside our reasonable control. If the client asks to pause or postpone work after it has started, we may charge for completed labour, materials used, and any remobilisation costs. Where works are delayed because the client has not provided access, approvals, or payment, the booking may be treated as cancelled or suspended until the issue is resolved.

Consumer Cooling-Off Rights

Where the client is a consumer and the contract is agreed at a distance or off-premises, statutory cooling-off rights may apply under the Consumer Contracts Regulations 2013. If so, the client may have the right to cancel within 14 days unless the service has already started with the client’s express consent and acknowledgement that the right to cancel may be lost once the service is fully performed. If a client requests an early start, the client may be asked to confirm that they understand this. These statutory rights do not apply to all bookings and may be limited by law in some circumstances.

4. Liability and Risk

We will carry out landscaping work with reasonable skill and care, using appropriate materials and methods. However, many aspects of outdoor work involve natural variation, hidden defects, and changing site conditions. We do not guarantee outcomes that depend on weather, plant health after handover, seasonal growth patterns, soil composition, pre-existing drainage issues, or the condition of structures we did not install. Where we give an opinion on expected results, this is based on the information available at the time and is not a guarantee unless expressly stated in writing.

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses, including loss of enjoyment, loss of profit, or delay caused by third parties. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where we are found liable for loss or damage, our total liability in relation to a particular booking will, to the extent permitted by law, be limited to the amount paid or payable for the affected work, unless a different limit is stated in writing.

The client must notify us of any defect, damage, or concern as soon as reasonably possible after discovery. We may ask for photographs, access to inspect the issue, and an opportunity to put matters right before any third-party repair is arranged. We are not responsible for damage caused by hidden defects, pre-existing weaknesses, subsidence, buried services, pests, invasive roots, or previous work carried out by others unless we knew of the issue and failed to act reasonably. Plants and natural materials are living products and may require aftercare, watering, feeding, pruning, or seasonal adjustment. Failure to maintain them appropriately may reduce performance or survival.

5. Waste Removal and Environmental Compliance

Where the work includes clearance or disposal, all waste will be handled in accordance with applicable UK waste regulations, including the duty of care requirements. Waste must be stored, transported, and transferred responsibly. Where required, it may be taken to a licensed waste facility or collected by an authorised carrier. The client acknowledges that green waste, soil, rubble, timber, and mixed construction debris may be separated for proper disposal or recycling. We will not knowingly transport controlled waste without the proper arrangements.

If waste is removed from site, the client authorises us to load, sort, and dispose of the agreed materials unless the contract says otherwise. The client must disclose any hazardous or specialist waste before work begins, such as asbestos, chemicals, contaminated soil, gas cylinders, oils, or electrical items. Such materials may require specialist handling and may be excluded from standard quotations. If undisclosed hazardous waste is found, we may stop work, isolate the area where safe to do so, and charge for any extra compliance measures. The client is responsible for the accuracy of information provided about waste and site contamination.

Permits, Access, and Environmental Restrictions

Where permits, licences, or permissions are required for skips, loading, access, or disposal, the client must cooperate in obtaining them unless we have agreed in writing to do so. We will comply with applicable environmental rules, and we expect the client to do the same. Trees protected by law, nesting birds, wildlife habitats, and protected species may restrict when and how some work can be carried out. If a legal or environmental constraint prevents completion of part of the work, we may suspend or amend the booking and charge only for work lawfully completed, subject to any deposit terms already agreed.

6. Complaints, Corrections and Variations

If the client is unhappy with any aspect of the completed landscaping work, the concern should be raised within a reasonable time so that it can be assessed promptly. We may offer to inspect the issue, explain the cause, and where appropriate remedy any defect that arises from our workmanship. We are not obliged to correct issues caused by misuse, lack of aftercare, weather damage, normal wear and tear, or interference by others. Where a complaint is justified, our preferred approach is to return and fix the issue rather than provide a refund, unless the law requires otherwise or a refund is the more appropriate remedy.

Any variation to the agreed scope should be confirmed in writing where practicable, including changes to materials, design, plant specification, timing, or access arrangements. If the client asks us to use different products or alter the original plan, the revised instruction may affect the price and completion date. Quotes for additional work may be issued as fixed sums or estimates. Where the client proceeds with a variation, the original terms continue to apply except where the variation expressly changes them. No waiver of rights occurs simply because we tolerate a delay, accept a late payment once, or agree to minor changes on site.

7. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction, except where consumer law gives the client the right to bring a claim in another part of the UK. If any dispute arises, the parties should first try to resolve it in good faith by discussing the issue and, where appropriate, exchanging relevant documents. If a settlement cannot be reached, either party may pursue the available legal remedies. These terms represent the whole agreement between the parties unless varied in writing and signed or otherwise clearly accepted by both sides.

By proceeding with a booking, the client confirms that they have read, understood, and accepted these terms. These terms are intended to support a professional and transparent relationship for landscaping services, garden maintenance, outdoor refurbishment, and related works. They are drafted to reduce uncertainty, define responsibilities, and ensure that each project is managed fairly. If a separate written contract or order form is issued, that document may supplement these terms, but it will not override them unless it expressly says so. The client should keep a copy for their records.